Privacy Policy for SMS & Mobile Communications

Effective Date: October 3, 2026

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At Tidal Car Wash, we value your trust and are committed to protecting your personal information. This Privacy Policy details how we collect, use, and protect information specifically related to our SMS (Short Message Service) text messaging programs.

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1. Information We Collect

When you opt in to receive SMS messages from Tidal Car Wash (via website signup forms, checkout kiosks, paper forms, or text-to-join keywords), we may collect:

• Your mobile phone number

• Your name (if provided)

• Transaction details (such as wash frequency, membership status, or package purchases)

• Interaction data (such as replies to our messages or opt-out requests)

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2. How We Use Your Information

We use the mobile information collected through our SMS program to:

• Send promotional offers, discounts, and vehicle care tips.

• Deliver account notifications, appointment/service reminders, and wash package updates.

• Process opt-in and opt-out requests.

• Provide customer support regarding our text messaging services.

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3. Mobile Information Sharing & Non-Disclosure (Strict Policy)

We respect your privacy. Mobile information and phone numbers collected for text messaging purposes will never be sold, rented, leased, or shared with third parties, affiliates, or data brokers for marketing, commercial, or advertising purposes.

We may only disclose your mobile information if required to do so by law, regulation, subpoena, or government request to comply with legal processes.

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4. Data Security

We implement reasonable technical and organizational security measures to protect your personal mobile information against unauthorized access, alteration, disclosure, or destruction.

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5. Your Choices & Opting Out

You have full control over the messages you receive:

• To Unsubscribe: Text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message received from Tidal Car Wash. You will receive a single confirmation message stating that you have been opted out.

• To Get Help: Text HELP to any message you receive or reach out to our team using the contact details below.

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6. Contact Us

If you have any questions or concerns about this SMS Privacy Policy or how your information is handled, please contact us.